Help CenterATLI Cam+ uses Bluetooth to find and wake the camera before starting the connection.
If the camera does not appear, complete one step at a time. After each step, return to the connection page and tap Try Again.
1. Check the camera’s charge
The camera does not need to be manually powered on before Bluetooth search. ATLI Cam+ can use Bluetooth to wake it.
Ensure the camera has sufficient charge. If you are unsure, connect it to a power source and leave it connected while you try again.
Return to the connection page and tap Try Again. If the camera is still not found, continue to the next step.
2. Reduce distance and obstacles
The Bluetooth discovery range is up to 15 m (49 ft) in an open, unobstructed environment. Walls and other major obstacles may reduce the effective range.
During troubleshooting, move your mobile device closer to the camera and keep the area between them as clear as possible. This helps rule out distance or obstruction as the cause of the connection issue.
Return to the connection page and tap Try Again. If the camera is still not found, continue to the next step.
3. Reopen ATLI Cam+
Force close ATLI Cam+, then reopen it.
Force closing means removing the app from your mobile device’s recent-apps screen, not simply returning to the Home screen and leaving the app running in the background.
After reopening ATLI Cam+, return to the camera connection page and tap Try Again.
5. Reboot the camera
If the camera is not currently recording, use the Reboot pinhole to restart it.
Use a suitable pin to press the recessed control inside the Reboot pinhole. Allow the camera to complete the restart before searching again.
This step is a reboot. Do not select Restore Factory Settings, as that is a different operation.
Reopen ATLI Cam+, return to the connection page, and tap Try Again.
6. Reinstall ATLI Cam+
Use this step only if the camera still cannot be found after completing the previous steps.
Before uninstalling the app:
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Make sure you know your ATLI Cam+ account and password.
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Be aware that app data stored locally on your mobile device may be removed.
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Files stored on the camera’s microSD card will not be deleted.
Uninstall ATLI Cam+, download it again from the official app store, and sign in to your account. Allow the requested permissions, then return to the camera connection page and try again.
Still can’t find the camera?
Contact service@atlitimelapse.com for assistance and provide the following information:
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Camera model and serial number
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Mobile device model
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Mobile operating system version
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ATLI Cam+ version
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Camera indicator status
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A screenshot of the error page
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The troubleshooting steps you have already completed
This information will help the support team identify whether the issue is related to the camera, the mobile device, or the app.